D-TAIL LAB · CUSTOMER SUPPORT

SERVICE & WARRANTY CENTER

Product support, repairs, warranties and claims.

D-TAIL LAB offers a simple, guided path to report an issue and follow its resolution.

CUSTOMER / DIY

For customers who use D-TAIL LAB products at home.

SUBMIT A REQUEST

BUSINESS / PARTNERS

For professionals, resellers, distributors and authorized dealers.

ACCESS BUSINESS SERVICE

Already submitted a request?

Secure access to your case files.

TRACK MY REQUEST

HOW IT WORKS

01

CHOOSE YOUR PROFILE

Select personal or business support.

02

DESCRIBE THE ISSUE

Describe the problem and attach the necessary evidence.

03

FOLLOW YOUR CASE

Receive a case number and follow its processing.

TYPES OF REQUESTS

A product defect.A defective machine or equipment.A repair.A warranty.A replacement or eligible credit.Technical assistance.

Every request is assessed under the applicable terms and consumer rights. A repair, credit or replacement is never guaranteed automatically. This page does not authorize returns or shipments.